Fortelloo Privacy Policy
Last Updated: February 7, 2025
This Privacy Policy outlines how Fortelloo (referred to as the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from fortelloo.com (the “Site”) or otherwise communicate with us (collectively referred to as the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.
Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and proceed with any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months, personal information about you from various sources, as outlined below. The information we collect and use varies based on how you interact with us.
Beyond the specific uses outlined below, we may use the information we collect about you to communicate, provide the Services, comply with any applicable legal obligations, enforce our terms of service, and protect our Services, our rights, and the rights of others.
What Personal Information We Collect
The types of personal information we collect about you depend on your interactions with our Site and Services. By “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect.
Information We Collect Directly from You
This may include, but is not limited to:
- Basic contact details: your name, address, phone number, and email.
- Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: such as your username, password, and security questions.
- Shopping information: items you view, add to your cart, or your wishlist.
- Customer support information: information you include in communications with us, such as those sent through the Services.
Some features of the Services may require you to provide certain information about yourself directly. Electing not to provide this information might restrict access to certain features.
Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other interaction details.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Payment processors collect payment information to process your orders and provide the services requested.
When visiting our Site, opening or clicking on emails, or interacting with our Services or advertisements, certain information may be automatically collected through online tracking technologies.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or their policies or practices. See “Third Party Websites and Links” for more information.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to deliver Services, fulfill orders, process payments, and communicate about purchases, returns, or exchanges.
- Marketing and Advertising: We may use your personal information for promotional purposes, including sending marketing communications and tailoring advertisements on our Site and other websites.
- Security and Fraud Prevention: Your information may be used to detect and address fraudulent or malicious activities.
- Communicating with You: We use personal information to provide support and enhance our Services, maintaining our business relationship with you.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate purposes, subject to this Privacy Policy. Instances include:
- With service providers performing tasks on our behalf (e.g., IT management, payment processing, customer support).
- When directed or consented by you, such as shipping your products or through social media integrations.
- Within our corporate group or affiliates, in alignment with legitimate business interests.
- In connection with business transactions, legal obligations, or to protect and defend our rights and those of our users.
We have, in the past 12 months, disclosed certain categories of personal information and sensitive information (denoted by *) for these purposes.
User-Generated Content
Per our Services, you may post reviews and other content. If submitted to public areas, this information is accessible publicly. We cannot control who accesses this content and are not responsible for its privacy or security.
Third-Party Websites and Links
Our Site may link to third-party platforms. If visiting non-affiliated sites, please review their privacy policies. We do not guarantee the privacy security of such sites.
Children’s Data
Our Services are not intended for children. We do not knowingly collect information about children. Parents may request deletion of such information via the provided contact details.
Security and Retention of Your Information
Despite our security measures, no system is perfect. Information transmission may not be secure. Retention periods depend on factors such as account maintenance, legal obligations, and resolving disputes.
Your Rights and Choices
Depending on your location, you may have rights such as access, deletion, or correction of personal information, and to opt-out of sales or marketing activities. Please contact us to exercise these rights. We may need to collect information to verify requests.
Complaints
For concerns about our handling of personal information, please contact us. You may also lodge complaints with local data protection authorities.
International Users
We may transfer your information internationally, adhering to recognized transfer mechanisms when necessary.
Contact Us
For questions about this Privacy Policy or your rights, please email us at fortelloo2025@gmail.com.