Return & Refund Policy
Last Updated: February 8, 2025

Definitions and Key Terms

To help explain things as clearly as possible in this Return & Refund Policy, the following terms are strictly defined as:

Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Fortelloo, a registered company responsible for your information under this Return & Refund Policy.

Customer: Refers to the company, organization, or person who registers to use the Fortelloo service to manage relationships with their consumers or service users.

Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Fortelloo and use the services.

Service: Refers to the service provided by Fortelloo, including but not limited to managing relationships with consumers through various tools and platforms offered on this platform.

Website: Fortelloo’s site, accessible via this URL: fortelloo.com.

You: A person or entity that is registered with Fortelloo to use the services.

Return & Refund Policy

Thanks for shopping at Fortelloo! We appreciate the fact that you like to buy the products we offer. We also want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our items.

As with any shopping experience, there are terms and conditions that apply to transactions at Fortelloo. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Fortelloo, you agree to the terms set forth below along with Fortelloo’s Privacy Policy.

Return & Refund Policy

Thank you for shopping at Fortelloo! We appreciate your interest in our products and want to ensure you have a rewarding experience as you explore, evaluate, and purchase from our site.

As with any shopping experience, there are terms and conditions that apply to transactions at Fortelloo. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Fortelloo, you agree to the terms set forth below along with Fortelloo’s Privacy Policy.

If there’s something wrong with the item you bought, or if it does not meet your expectations or quality standards, you may be eligible for a return or refund under the conditions outlined below.

Refunds

We at Fortelloo commit ourselves to serving our customers with the best products. Every single product you choose is thoroughly inspected, checked for defects, and packaged with the utmost care. We do this to ensure that you fall in love with our products.

However, there are times when we may not have the product(s) you selected in stock or may face issues with our inventory and quality checks. In such cases, we may have to cancel your order. You will be notified in advance so that you don’t have to worry unnecessarily about your order. If you made an online payment (and not Cash on Delivery), you will be refunded once our team confirms your request.

We carry out thorough quality checks before processing the ordered item and take great care when packing the product. At the same time, we ensure that the packaging is sufficient to protect the items during transit. Please note that Fortelloo is not liable for damages that occur to items during transportation or transit.

We follow certain policies to ensure transparency, efficiency, and quality customer care:

We allow returns on sold products — whether purchased online or in retail outlets.

We accept returned goods, as we believe that customers should get the best quality products.

Refunds are available for any purchases made — online or in retail stores.

We encourage exchanges of our products.

We do not resell used products and discourage the same, as we cannot guarantee the quality of such items.

For International Orders

We support exchanges or returns.

If you cancel the order before we process and dispatch it for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch.

Orders that are already in transit can be returned, canceled, or refunded.

If you face any issues, please contact our Support Team immediately.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes to Our Return & Refund Policy

We may update, amend, or make changes to this document so that it accurately reflects our services and policies. Unless otherwise required by law, these changes will be prominently posted here. By continuing to use our services after such updates, you agree to be bound by the updated Return & Refund Policy. If you do not agree to the updated terms, you can delete your account and cease using our services.

Contact Us

If, for any reason, you are not completely satisfied with any product or service that we provide, please don’t hesitate to contact us. We’ll discuss any issues you may have with our products and resolve them as best we can.

Via Email: fortelloo2025@gmail.com